Before payment
A booking is not confirmed until payment is successfully completed. If payment does not complete, the delivery window is released.
Before pickup
If you need to cancel or change a confirmed booking, contact Cookito as soon as possible through the support option available with your order. Availability for changes depends on the delivery stage and capacity.
After pickup
Once a package has been picked up, changes may be limited because the delivery is already in progress. Cookito will assess the safest available option based on the delivery details.
Refund processing
Approved refunds are returned to the original payment method. Processing time can depend on the payment provider and your financial institution.