What the service needs
The platform may process sender and recipient contact details, structured addresses, delivery instructions, payment identifiers, driver location during active work, support records and security/audit events.
How data is used
Data supports quoting, booking, payment, dispatch, tracking, notification, proof, support, fraud prevention, legal compliance and service measurement.
- Recipient tracking shows a privacy-reduced projection.
- Driver tracking stops when offline or no active workflow exists.
- Raw payment card data is never stored by the application.
Service analytics
Cookito records limited service events, such as page visits, quote steps, checkout progress, payment outcomes, and completed orders, to improve reliability, measure advertising and understand customer experience. This includes Meta Pixel on the production website. Cookito does not intentionally send Meta full addresses, phone numbers, delivery instructions, food descriptions, payment details or form keystrokes.
Sharing and providers
Information is shared only as needed to provide the delivery, process payment, provide maps and routing, send transactional updates, host the service, prevent fraud, or meet legal obligations.
Retention and requests
We keep operational records for as long as reasonably needed to provide the service, support customers, prevent fraud, resolve disputes, and meet legal obligations. Requests about your personal information can be made through Cookito support.