Windows and estimates
Customers choose only genuinely available capacity. Route times and ETAs are estimates affected by traffic, parking, readiness and access.
Pickup
The sender should have a safely packaged item ready, provide access and confirm the handoff with the pickup PIN. An admin override, if permitted, is audited.
Delivery
The recipient PIN or an approved leave-at-door workflow verifies delivery. Proof, attempts, waiting time and undeliverable-item behavior require finalized rules.
Delays and problems
The platform will communicate known delays and expose a support path. Final remedies for traffic, failed access, damaged/leaking packages and vehicle interruption require an operating playbook.