Never assume acceptance
A successful quote does not authorize dangerous, illegal, leaking, unsecured or operationally unsuitable contents.
Categories requiring a decision
The policy architecture supports configurable categories and service-area versions.
- Alcohol, cannabis, controlled substances and tobacco.
- Weapons, hazardous materials and illegal goods.
- High-value cash/items, live animals and human remains.
- Items requiring temperature or food-safety controls the service has not implemented.
Packaging and disclosure
Senders must provide a truthful general description and comply with approved packaging guidance. Drivers need a safe problem-reporting path without handling suspicious contents.